Frequently Asked Questions
At The Factory
Is this attraction outdoors? YES, the haunt is located on a 64 acre farm. While the walkthrough part of the haunt is indoors, the waiting line is on grass and the parking lot is gravel. PLEASE dress appropriately and wear flat CLOSED TOE shoes. It can get cold here and it has been know to even snow near the end of October so dress warmly too!
Is there a long wait? YES! You can expect to wait an hour or more in line, so we highly suggest arriving at 7pm to avoid the longer waits!
How long is the haunt take to go through? On average we quote 5mins.. 2 if you're rushing.. 10 if you aren't moving.. Expect to be here for an hour or two with the line, additional attractions and enjoying the festive fall season with friends!
Are you kid friendly? We suggest bringing guests 13 and over. Although we have no actual age restrictions the haunt is scary, very gory and has graphic scenes. We welcome anyone who thinks they can brave it but take note we can not "lower the scares" or make it mild for anyone. If you chicken out you cannot re-enter and there are no refunds no matter what the reason is.
Can we buy tickets at the door or only online? We suggest buying online using our ticketing system but tickets are available at the door CASH ONLY. We have no ATM so please arrive with cash if considering this method of payment.
What days are you open? All our upcoming open night (or "showtimes") are listed on the "Tix & Location" page on this website. Please follow our facebook page too just in case of last minute closures (due to the nature of our attraction and being outdoors sometimes we do have to close to ensure safety for everyone)
Do the actors touch me? No, we do not touch guests.
Previously we have had the rule "Don't touch the monsters and they wont touch you" but for the safety of our staff and our guests, we have taken a much stronger stance on touching on both sides.
We also have a policy and we're very strict regarding violence, aggression, disruptive behavior, sexual harassment, racism, weapons and drug/alcohol use. We have the right to evict you of premise for any reason at any time without refund, we also have the right to have authorities involved if need be. You agree to our safety policies by attending this event.
Is there parking space? Yes, your admission includes parking. We have an UNSUPERVISED 300 car gravel parking lot on the property. Please make sure you lock your doors and keep valuables at home.
Do you do group bookings? Yes! Please contact us to discuss opportunities!